As a general rule, packages are sent within 24 hours of receipt of payment, by MRW with a tracking number and unsigned delivery. Whichever shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postage costs. Handling costs are fixed. We advise you to group all your items in one order. We cannot combine two different orders, and shipping charges will apply to each one individually.
We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
For claims and returns, please send an email to firstname.lastname@example.org indicating all contact details as well as the order number. In the case of a return for warranty reasons, the return will be at no cost, in the case of a voluntary return, the customer must pay the cost of shipping.
You can exercise all warranty and return rights physically in any of our stores.